A Dubai resident recently tweeted his frustration about drivers ‘marking themselves arrived’ when they’re a few minutes away, leaving the passenger waiting in Dubai’s humid weather.

This obviously isn’t the case for everyone, or always, but following his tweet- Hala was quick to respond and look into solving the issue.

Have you experienced the same?

Hala is taking in complaints and suggestions on their Facebook page, so as long you’ve got receipts- you will be heard and responded quickly.

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https://twitter.com/Moeys/status/1178172823241666560?s=20

It’s still in trial-and-error stage- typical for every new app update

The new venture between Hala Ride and Careem UAE means cheaper transportation, with the same ease, accessibility and accuracy of the Careem app.

But since it was just recently launched, not a lot of people may know that it is still in its trial phase, and any errors occurring with the app or the machine is being considered on a day-to-day basis, to keep improving its tech aspects.

Good Morning Moey! Thank you for contacting us and providing your feedback, we will share this with our captains and guide them on it. Wishing you a great week ahead and a happy Sunday! 💙

— Hala (@halaride) September 29, 2019