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Shaikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Dubai Crown Prince and Chairman of Dubai Executive Council made the announcement of the best and worst government service centres in Dubai on Saturday, January 18, via his official Twitter account.
The Dubai government had previously announced in September of 2019 that all results of the level of performance in Dubai government departments will be made transparent to the public, in order to enhance the services provided to the residents in Dubai.
Shaikh Hamdan has further congratulated the three top-performing sectors and has mentioned that he is looking forward to the development of the underperforming sectors.
We announced in September 2019 that we would reveal the results of the Customer Happiness Index & our mystery shopper findings with full transparency. Today, I congratulate the government entities that have excelled and have demonstrated their quality services.
— Hamdan bin Mohammed (@HamdanMohammed) January 18, 2020
The top 3 best-performing entities are @DEWAOfficial, @rta_dubai and @DHA_Dubai. The 3 lowest-performing rankings are @DubaiCustoms and @DubaiCulture sharing a position, followed by @Land_Department and @DubaiPP.
— Hamdan bin Mohammed (@HamdanMohammed) January 18, 2020
المراكز الأولى حققتها كل من هيئة كهرباء ومياه دبي وهيئة الطرق والمواصلات وهيئة الصحة والمراكز الثلاث الأخيرة بالترتيب هي جمارك دبي، وهيئة دبي للثقافة والفنون بالتساوي ودائرة الأراضي والأملاك، والنيابة العامة. pic.twitter.com/ALJL910Y3s
— Hamdan bin Mohammed (@HamdanMohammed) January 18, 2020
Over the next two weeks, the entities that scored below average in the Customer Happiness Index must submit development plans for their programs and services, and I will personally follow up on progress reports.
— Hamdan bin Mohammed (@HamdanMohammed) January 18, 2020
My message to Dubai Government officials and employees is this: A government led by @HHShkMohd should only be driven by exceptional service, settling for no less than top rankings across all indicators.
— Hamdan bin Mohammed (@HamdanMohammed) January 18, 2020
Minimum custom amount to enter is AED 2
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