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OFFICIAL: The Best And Worst Government Service Centres In Dubai Have Been Announced
Shaikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Dubai Crown Prince and Chairman of Dubai Executive Council made the announcement of the best and worst government service centres in Dubai on Saturday, January 18, via his official Twitter account.
The Dubai government had previously announced in September of 2019 that all results of the level of performance in Dubai government departments will be made transparent to the public, in order to enhance the services provided to the residents in Dubai.
Shaikh Hamdan has further congratulated the three top-performing sectors and has mentioned that he is looking forward to the development of the underperforming sectors.
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We announced in September 2019 that we would reveal the results of the Customer Happiness Index & our mystery shopper findings with full transparency. Today, I congratulate the government entities that have excelled and have demonstrated their quality services.
— Hamdan bin Mohammed (@HamdanMohammed) January 18, 2020
DEWA, RTA and DHA have made it to the top three best-performing government entities
The top 3 best-performing entities are @DEWAOfficial, @rta_dubai and @DHA_Dubai. The 3 lowest-performing rankings are @DubaiCustoms and @DubaiCulture sharing a position, followed by @Land_Department and @DubaiPP.
— Hamdan bin Mohammed (@HamdanMohammed) January 18, 2020
The best-performing centres are:
- Dubai Electricity and Water Authority
- Roads and Transport Authority
- Dubai Health Authority
The worst performing centres are:
- Dubai Customs and Dubai Culture and Arts Authority
- Dubai Land Department
- Dubai Public Prosecution
المراكز الأولى حققتها كل من هيئة كهرباء ومياه دبي وهيئة الطرق والمواصلات وهيئة الصحة والمراكز الثلاث الأخيرة بالترتيب هي جمارك دبي، وهيئة دبي للثقافة والفنون بالتساوي ودائرة الأراضي والأملاك، والنيابة العامة. pic.twitter.com/ALJL910Y3s
— Hamdan bin Mohammed (@HamdanMohammed) January 18, 2020
The government sectors that have ranked poorly will have to ‘submit development plans for their programs and services within two weeks’
Over the next two weeks, the entities that scored below average in the Customer Happiness Index must submit development plans for their programs and services, and I will personally follow up on progress reports.
— Hamdan bin Mohammed (@HamdanMohammed) January 18, 2020
Shaikh Hamdan has also made it clear that ‘a government led by HH Sheikh Mohammed should be driven by exceptional service, settling for no less than top rankings across all indicators.’
My message to Dubai Government officials and employees is this: A government led by @HHShkMohd should only be driven by exceptional service, settling for no less than top rankings across all indicators.
— Hamdan bin Mohammed (@HamdanMohammed) January 18, 2020
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