Dubai Is Stepping In To Help Stranded Travellers

In light of the recent regional escalations and the temporary closure of UAE airspace, the travel situation in Dubai has become incredibly difficult for thousands of people.

The good news is that you are not being left to navigate this alone. Dubai’s Department of Economy and Tourism (DET) is working around the clock to ensure every traveler is safe, sheltered, and supported.

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The DET has issued an urgent directive to all hotels across the city: No guest is to be evicted

If your flight was cancelled and you’ve already checked out, the official guidance is to return to your previous hotel.

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They have been instructed to extend stays at your original rate, and the UAE government has even stepped in to assist with costs for those who may be unable to cover the extra days.

The DET is being highly proactive on X, personally responding to passengers to coordinate help.

If you are stuck, here is your path to getting sorted:

1. Head back to your hotel: This is the safest and most efficient way for authorities to track and assist you.

2. Contact @DubaiDET via DM: Send a private message to the @DubaiDET official account on X with the following details so they can register your case:

Information Template for DET:

• Full Name & Nationality:

• Contact Number & Email:

• Current Hotel Name & Room Number:

• Original Check-in Date:

• Daily Room Cost:

• Purpose of Visit: (Business/Tourism)

• Travel Party: (Single / Couple / Family – make sure to include the number of members)

While limited evacuation flights have begun to depart, regular commercial schedules are still being adjusted for safety.

Stay safe, stay in touch with your airline’s official apps for rebooking updates, and don’t hesitate to reach out to the DET if you face any issues with your accommodation.

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