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The results of employee satisfaction reports in government agencies have shown unacceptable rates in some quarters, according to the Ruler of Dubai, HH Sheikh Mohammed bin Rashid Al Maktoum.
The Vice President and Prime Minister of the UAE tweeted – in response to reports regarding 40 federal government agencies – that satisfaction rates as low as 39% are unacceptable and is implementing a six-month deadline to resolve the matter.
HH Sheikh Mohammed stated that employee satisfaction is key to customer satisfaction, and the government’s most expensive capital is its employees.
اطلعت على تقارير رضا الموظفين في ٤٠ جهة حكومية اتحادية .. تصل نسبة الرضا في بعض الجهات ٩٣٪
لدينا ٥ جهات تقل فيها نسبة الرضا عن ٦٠٪ !
هذه النسب غير مقبولة. رضا الموظفين مفتاح لرضا المتعاملين .
٦ أشهر مهلة نعطيها لمدراء هذه الجهات لتغيير بيئة العمل
رأس مال الحكومة الأغلى هو موظفيها— HH Sheikh Mohammed (@HHShkMohd) July 30, 2018
Minimum custom amount to enter is AED 2
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