August 31 marked the first day of Muharram, a new year on the Islamic calendar and to mark the new year HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai has written an open letter to all residents.

In s series of tweets, Dubai’s ruler, who’s known for transparent governance, outlined a ‘new season of achievements’.

In the honest, six-point note, HH Sheikh Mohammed described currect struggles and triumphs, responding to some key issues and reminded residents that the future is bright.

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عام هجري جديد .. وقيم إسلامية وانسانية متجددة مع ذكرى الهجرة الشريفة .. هجرة البدايات العظيمة في تاريخنا … هجرة رسخت بداية تاريخنا الاسلامي الذي أشرق بقيم العلم والمعرفة والتسامح على البشرية جمعاء … كل عام وبلادي في رخاء .. والمسلمين جميعا في تسامح وإخاء ..

— HH Sheikh Mohammed (@HHShkMohd) August 30, 2019

HH Sheikh Mohammed outlined currect struggles and triumphs

The letter is written in Arabic, the key points are highlighted below.

الإخوة والأخوات .. المواطنين والمواطنات .. مع بداية موسم جديد للعمل والانجاز في بلادنا .. أحببت أن أوجه مجموعة من الرسائل … pic.twitter.com/aJ6EXyDxa5

— HH Sheikh Mohammed (@HHShkMohd) August 31, 2019

The letter was directed at officials and residents alike

1. Officials and ministers should be in the field, not in conferences. Working among citizens and making observations on the ground, not in conference halls and the corners of forums.
2. Don’t tarnish UAE’s image on social media – Neglect on social media platforms can tarnish the reputation and long-standing credibility of the UAE built over the years. The UAE will not accept the small number of online users who taint the legacy of Sheikh Zayed bin Sultan Al Nahyan and his vision.
3. Emiratisation is the UAE’s top priority. HH Sheikh Mohammed acknowledged complaints from the public and assured residents Emiratisation is a top priority, this season the UAE will take serious actions and issue directives to that effect.
4. More projects to drive the economy to the top are needed – The economy remains competitive and foreign trade is on the rise. The UAE is on the lookout for exceptional economy-driving ideas. The UAE real estate will need to adjust its pace to provide value and to avoid becoming a source of burden and imbalance to the economy
5. Government departments must not ignore complaints from the public – The ultimate aim of the government is to serve the people. There are complaints on social media and some officials are not responding to public concerns. HH Sheikh Mohammed requests everyone to respect callers and deal with complaints. ‘Expanding our resources is never as important as expanding our hearts.’
6. The future is bright – HH Sheikh Mohammed stated, the UAE is the best-prepared nation for the future, the fastest growing in a number of projects and the most competitive in the region.