In efforts to help the many residents residing in the UAE, who are currently out of the country with their visa-related inquiries, the UAE has launched a round-the-clock hotline.

The 24/7 hotline to help holders of valid residence permits abroad, will enable procedures and provide assistance in emergency cases. The Ministry of Foreign Affairs and International Cooperation informed residence of this additional hotline number via a tweet on their official Twitter account.

The new hotline was introduced after the UAE’s decision of temporarily suspending the entry for residence visa holders as part of preventive measures in the fight against the fast-spreading novel coronavirus outbreak.

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For all visa-related inquiries, residents can call +97192083344!

Due to high volume of calls, the Ministry of Foreign Affairs allocates additional hotline +97192083344
to help holders of valid residence permits abroad.

— MoFA وزارة الخارجية (@mofauae) March 19, 2020

Although, a number of residents have commented with complaints that their calls are not going through nor are being attended to by agents

This could due to the high volume of calls that the ministry may be receiving during these testing times.

https://twitter.com/GRajwani/status/1240866780869881856