If you live in Dubai and your district cooling company is giving you the chills, don’t fret! The Dubai Supreme Council of Energy (DSCE) is here to help.

DSCE is the governing body that regulates district cooling policies in Dubai, and they’re always happy to hear from consumers who are having problems with their service providers.

The DSCE is the governing body for district cooling in Dubai, and it’s got your back when it comes to complaints.

Just head to their website and fill out the complaint form, providing as much detail as possible about your issue.

The DSCE will then investigate your complaint and get back to you with updates. Just be patient, as it can take up to two weeks for your complaint to be resolved.

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But trust us, it’s worth it. After all, who wants to be dealing with a district cooling company that’s giving them the cold shoulder?

How to file a complaint:

1. Visit the DSCE website (dubaisce.gov.ae) and click on the “Contact Us” tab.
2. Scroll down and click on the option “For DC complaints: Click here.”
3. Fill out the complaint form, providing as much detail as possible about your issue.
4. Click “Submit.”

The DSCE complaints team will investigate your complaint and contact you with any further information requests or updates. Please allow two weeks for your complaint to be assessed.

Tips for writing a strong complaint:

• Be clear and concise in your description of the issue.
• Include specific details, such as dates, times, and billing information.
• Be polite and professional, even if you’re frustrated.
• Attach any relevant documentation, such as bills or emails.

According to the DSCE website, it may take up to two weeks for your complaint to be assessed. So be patient, and check your email regularly for updates.