We’ve all experienced some form of customer service which may not have been upto our standards. 

Even the best companies can falter from time to time, giving them a chance to improve and better the services or goods they offer.

More and more commonly these days we see people using social media to grab the attention of companies when they’ve been dissatisfied by a product or service. The public nature of social media usually garners a fast response in order to maintain a good public image on the companies behalf. 

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Is this a good way to go about complaining? Usually a publicly made complaint will cause an onslaught of negativity from others who join in on complaining with the initial post. 

Does this put an unfair pressure on companies?

Or is it a customers right to publicly acknowledge a fault in a service/product and then demand a public resolution?

This recent complaint from a dissatisfied Emirates passenger has gathered momentum on Facebook

Emirates initially responded to his post 

But Rory seems to have received no resolution yet

Some people are rallying behind Rory

Others came to Emirates defence

And now we wait….