Dubai Islamic Bank Explained Why Banking Transactions Were Halted Yesterday

Several customers of UAE-based Dubai Islamic Bank were wondering what had happened after some of them weren’t able to use their debit cards on Saturday, while some reported to Lovin Dubai that the website and official hotline number was not in function.

If you were one of those curious people, the answer is here, following a statement from the bank itself on Twitter.

On Saturday, Lovin received inquiries about it from the bank’s customers

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“Website is down, application is down”

Someone even stated many were stuck in the ATMs at petrol stations waiting

The response: All of their banking services were disrupted due to ‘unforeseen technical issues’ that have now been restored

Thank you for your patience. All our banking services that were disrupted due to unforeseen technical issues have been restored. We apologise for any inconvenience caused and thank you for your understanding. pic.twitter.com/dSe19624eW

— Dubai Islamic Bank (@DIBtoday) May 15, 2022

Some clients still face issues

But the bank’s official website and customer service hotline is operational again