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Emirates Is Ramping Up The Refund Process For COVID-19 Affected Travellers.
Emirates announced its intention and capability to process COVID-19 related refunds.
Anyone waiting on a refund will be glad to hear the airline is working hard on its structure to accelerate the refund process. Ramping up steam from 35,000 refund requests a month (pre-COVID) to currently managing 150,000 requests a month. The airline added its aim is to be clear of the current backlog by August. Emirates is also proactively reaching out to customers who had previously requested refunds to let them know their options.
Emirates has nearly half a million refund requests to manage and highlighted the commitment to help travellers affected by the pandemic.
Emirates reaffirms commitment to customers and travel trade partners with ramp up of refunds capability. https://t.co/uzQgNEcXdC pic.twitter.com/d9Vl4HChOn
— Emirates (@emirates) April 26, 2020
“It is a difficult time for us, as it is for all airlines. We are dipping into our cash reserves by being proactive in processing refunds, but it is our duty and responsibility. We would like to assure our customers and trade partners that we will honour refunds, and that we are doing our best to speed things up.” Sir Tim Clark, President Emirates AirlineÂ
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