DEWA, led by CEO Saeed Mohammed Al Tayer, achieved a world record with only 1.06 minutes of electricity downtime per customer in 2023

You probably do not know what downtime is because you live in Dubai. Downtime is when electricity shuts off, and, Saeed Mohammed Al Tayer, MD & CEO of DEWA, declared DEWA’s groundbreaking achievement of the world’s lowest electricity Customer Minutes Lost (CML) in 2023, recording a mere 1.06 minutes per customer, surpassing the 2022 record of 1.19 minutes.

This achievement, compared to around 15 minutes by top EU utility companies, reflects DEWA’s commitment to innovation and smart grid management, in alignment with the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum for advancing Dubai’s energy and water infrastructure.

.@DEWAOfficial recorded the lowest electricity Customer Minutes Lost (CML), which measures the total number of minutes customers experience a power outage, in the world for 2023. DEWA achieved just 1.06 minutes per customer, breaking its 2022 record of 1.19 minutes per customer.… pic.twitter.com/X1LjQuG6L1

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DEWA’s fourth industrial revolution technologies power record low electricity downtime, smart grid plays a key role

DEWA leverages cutting-edge technologies of the Fourth Industrial Revolution, such as AI, blockchain, energy storage, and IoT, to enhance electricity and water services, ensuring top-notch standards of availability, reliability, efficiency, and sustainability.

According to HE Saeed Mohammed Al Tayer, this initiative boosts DEWA’s adaptability, resilience, and preparedness to meet growing demand in Dubai, aiming to provide the best facilities for the city.

Al Tayer emphasizes the significance of the AED 7 billion Smart Grid investment, particularly the Automated Smart Grid Restoration System, a groundbreaking program ensuring seamless, fast, and efficient power network management with 24/7 automated fault detection and restoration capabilities.

This enhances the automation of grid operations, the identification of faults, and the restoration of connections, aligning with DEWA’s commitment to uphold power supply at the utmost standards of reliability, accountability, and efficiency.

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